- For assistance with Apple products, accounts, or services, please contact Apple Support at 844-906-6222, available Monday-Friday from 8:00 a.m. to 5:00 p.m. Central Standard Time.
- To check the status of an order, log in to the Apple Store for Education Institution ecommerce.apple.com and sign in. Select "Order Status" on the homepage.
- If you need help with your Apple ID, such as login issues or password recovery, please visit Apple ID Support or contact us at 844-906-6222.
- For assistance with Apple Pay setup or transactions, visit Apple Pay Support or call 844-906-6222.
- To make changes to an unshipped order, contact us at educationsupport@apple.com. Note that changes cannot be made to Configure-to-Order (CTO) products, or to orders which are "preparing for shipment" or "in process."
- To make changes to your Apple purchasing account, such as updating an address or phone number, please contact eaccountteam@apple.com.
- For assistance with access or usage of the Apple Online Store for Education, please contact the support team at 844-906-6222, Monday-Friday 8:00 a.m. to 5:00 p.m. Central Standard Time.
- To change your role, please contact your Apple Education Sales Representative.
- For questions regarding our Apple School Manager program (ASM), including Apps and Books, please visit https://www.apple.com/education/it/.
- For questions regarding invoice reprints or download issues, please contact AMR_ARrequest@apple.com.
- For more information on electronic invoicing, please contact AMR_Apple_Invoice@apple.com.